Effective Date: June 20, 2025
1. Service Description
OGTool is a social media engagement and content creation platform that helps businesses and individuals:
- Monitor and track important keywords across social media platforms
- Generate AI-powered responses that match your brand voice
- Automate content creation and scheduling
- Identify and engage with potential customers in relevant conversations
Our service is provided as a Software-as-a-Service (SaaS) solution with monthly or annual subscription plans.
2. Subscription Plans and Pricing
OGTool offers various subscription tiers with different features and usage limits. All prices are displayed in USD and are charged monthly or annually based on your selected plan. Subscription fees are non-refundable except as outlined in our refund policy below.
3. Refund Policy
We offer a 14-day money-back guarantee for new subscribers. If you’re not satisfied with OGTool within the first 14 days of your initial subscription, you may request a full refund. Refunds are not available for:
- Account upgrades or downgrades
- Subscription renewals
- Accounts that have violated our Terms of Service
To request a refund, contact us at maddie@ogtool.com within 14 days of your initial purchase.
4. Cancellation Policy
You may cancel your subscription at any time through your account dashboard or by contacting customer support. Upon cancellation:
- You will retain access to your account until the end of your current billing period
- No further charges will be made to your payment method
- Your data will be retained for 30 days after cancellation for account recovery purposes
5. Acceptable Use
You agree to use OGTool only for lawful purposes and in accordance with these Terms. You may not:
- Use the service to spam, harass, or engage in deceptive practices
- Violate any platform’s terms of service while using our tool
- Share your account credentials with unauthorized users
- Attempt to reverse engineer or copy our software
6. Data Privacy and Security
We take your privacy seriously. Please review our Privacy Policy for detailed information about how we collect, use, and protect your personal information. We implement industry-standard security measures to protect your data and payment information.
7. Limitation of Liability
OGTool is provided “as is” without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of our service. Our total liability is limited to the amount you paid for the service in the 12 months preceding any claim.
8. Account Termination
We reserve the right to terminate accounts that violate these Terms of Service. Upon termination, you will lose access to your account and any data stored within it.
9. Changes to Terms
We may update these Terms of Service from time to time. We will notify users of significant changes via email or through our platform. Continued use of OGTool after changes constitutes acceptance of the new terms.
10. Contact Information
OGTool
Email: support@ogtool.com
Response time: Within 24 hours on business days
11. Governing Law
These Terms of Service are governed by the laws of California, United States. Any disputes will be resolved in the courts of San Francisco County, California.