Effective Date: June 20, 2025
1. Information We Collect
We collect information you provide directly to us and information we collect automatically when you use our service.
Information You Provide:
- Account registration information (name, email address, password)
- Payment information (processed securely through Stripe)
- Profile information and business details
- Content you create or upload to customize your AI responses
- Communications with our support team
Information We Collect Automatically:
- Usage data and analytics about how you use our platform
- Device information (IP address, browser type, operating system)
- Social media platform data you authorize us to access
- Keyword tracking and monitoring data
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process payments and manage your account
- Generate AI-powered responses that match your brand voice
- Monitor keywords and conversations across social platforms
- Send you technical notices, updates, and customer support
- Analyze usage patterns to improve our platform
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties except in the following circumstances:
- Service Providers: We work with trusted third-party service providers (like Stripe for payments) who help us operate our platform
- Legal Requirements: When required by law or to protect our rights and the safety of our users
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
Important: We never share your private content, AI-generated responses, or proprietary business information with other users or third parties without your explicit consent.
4. Data Security
We implement industry-standard security measures to protect your information:
- All data transmission is encrypted using SSL/TLS
- Payment information is processed securely through Stripe (PCI DSS compliant)
- Regular security audits and updates
- Access controls and authentication measures
- Data backup and recovery procedures
5. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. Specifically:
- Account data: Retained while your account is active
- Content and AI training data: Retained to maintain service quality
- Payment records: Retained for tax and accounting purposes (typically 7 years)
- After account deletion: Data is retained for 30 days for recovery, then permanently deleted
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we have about you
- Update: Correct or update your information through your account settings
- Delete: Request deletion of your account and associated data
- Portability: Request your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
7. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences and settings
- Analyze how our platform is used
- Provide personalized content and features
You can control cookie settings through your browser, but some features may not work properly if cookies are disabled.
8. Third-Party Services
Our platform integrates with various social media platforms (Reddit, LinkedIn, etc.) and third-party services. When you connect these accounts:
- We only access the data necessary to provide our services
- You can revoke access at any time through your account settings
- Each platform’s privacy policy also applies to data collected through their APIs
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.
10. Children’s Privacy
OGTool is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of OGTool after changes are posted constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: support@ogtool.com
Response Time: Within 24 hours on business days