Customer FAQ
How to update your keywords / targetting
In Reddit Monitoring, go to Keywords,
-
Click on Re-Onboard
Once done,
- Go to Reddit Montoring
- You’ll see the new posts for your new keywords.
How to edit my subreddits
In Reddit, go to the Keywords page.
Click on the Subreddits button.
Select what subreddits to include and exclude.
If you'd like to add one to the list, feel free to put it in the search bar.
How to update your persona:
Go to Settings and click Edit Persona.
Note: We recommend putting in your personal experience with the painpoint, your results, etc.
Example, this girl talked about her actual experience having ADHD + receiving coaching.
She made 280k from her comments.
Sample output:
Example of an awesome persona
plug this into chatgpt with info about you, generate a better one for you
Example:
I'm Chris, the co-founder & CEO of Shimmer but also a member. I'm a 31 year old woman who was diagnosed when I was 28 years old.
I've had 3 coaches (2 ADHD and 1 founder) - In the past 2 years, I've worked with 2 ADHD coaches (1 focused on career, other relationships) and 1 founder coach. BIG caveat, when you work with the RIGHT coach, it is unbelievably amazing. And also other BIG caveat, when the price is right too. I found that super expensive coaches made me have REALLY high expectations that couldn't get met (nobody is going to wave a magic wand at your problems).
Anyhow, a bit of each of my experiences: ADHD coach 1: She was my first coach ever and she was INCREDIBLE (and affordable). At the time, my work-life was an absolute mess and I couldn't get into deep work. I felt like I did a lot of stuff every day but I didn't feel like the real important stuff was moving forward. I was starting to get super frustrated and the more frustrated I was, the less I showed up properly for work. When we started working together, first of all... she got me really excited about the future. She asked me some reflection questions that got me thinking about what I'm really trying to do, why, what my values are, etc. (I know it sounds a bit fluffy but honestly I had just been distracted for so long that I forgot what I was doing...).
Anyway, after she got me re-excited about the future, we started looking at what was getting in the way. Turns out the systems I had set up at that point (which was basically like - here's my daily priorities let me just go at them between meetings) were really NOT fit for what I wanted to get out of the day. She helped me learn some skills around time blocking, ritualizing things, and checked in with me each week to see if the changes I was making were actually working. Some weeks were better than others, but overall we moved forward and I steadily got more and more done per week, while working less hours. My bf was happy :)
ADHD coach 2: Without getting into the details, I wanted to get to a coach that specialized in LGBTQ+/alternative relationships and communication problems there. So I switched coaches on the platform to another coach who helped me dissect my communication issues with my bf (we weren't on the same page about some stuff and I couldn't figure out how to communicate my way out of it and was constantly getting frustrated). Anyway, this coach helped me sort all this out, but I won't get too deep into this one since I know you're asking about career coaching!
Founder coach: So this was kind of serendipitous because I won a scholarship to get free founder coaching with an INCREDIBLE (normally NOT affordable) founder coach. We worked on a bi-weekly basis (vs. the above 2 were weekly) but met for a longer amount of time. Each week, I'd bring 2-3 topics to her that I was facing in my business and we'd essentially break them apart and solve them IN the session. It was really powerful, because she had a good pattern recognition and knew a lot of leadership and management frameworks that I wasn't aware of, and she could direct me quickly to these and I could read up in between sessions. It was a really critical point in my founder journey and I can't imagine having done this without her!
How to respond from multiple personas
If your industry has high volume of posts, its a good idea to split them up among multiple personas.
Example: Founder persona
Example: ADHD coach persona
if the Founder persona can't speak in the r/ADHD subreddit (eg: banned), you can assign that to the coach persona.
Our system will automatically assign posts to the most relevant persona (eg: founder persona, adhd coach persona),
You can filter by persona in dashboard
You can change the persona for a specific post too.
How to upgrade or change your plan:
Go to billing
- Click on your plan (Free, Starter, Growth) in the side bar
- Go to subscription at the bottom and open and edit it
How to make your responses even less sales-y:
Update your responses below and write “Don’t mention my company at all” or “DM me”
Update your profile to look like this
Make sure you update your persona to have a real story in it.
Like this example
How to respond to posts not listed in the feed
Do you have any tools that we could feed negative reviews about our business to help us generate a decent response to?
Use the playground to respond to custom posts
Just insert the post text, and click generate a response
Very useful for responding to replies to your comments, Dms, emails… Even Linkedin posts!!!
How to add a webhook for API / Zapier / N8N
when you get new posts and want to be notified on slack or other channels, use our webhook
How to warm up my account on Reddit?
- See below
How to get more karma on Reddit?
- Go post on r/cats, r/relationships, r/askReddit any of your favorite subs
- Use playground to generate some funny responses
- Post 3 comments a day
- Do not post more than 10 comments a day for fresh accounts.
Biggest Mistakes
- Don't use a company account - It comes off as salesy and impersonal
- Don't make fake "user" accounts - You will get called out and banned
- Don't buy Reddit accounts - Most get banned within 1-2 weeks
- Don't worry about karma unless it blocks you from posting
- Don't make 100+ comments in a day - Max 10 comments per day per account
- Dont share accounts among 10 different IPs - Looks Sus
- Dont create accounts on a computer with banned IP from reddit - Looks sus
Main Reasons People Get Banned:
- Not warming up new accounts properly
- Making too many posts immediately after account creation
- Posting too many hyperlinks
- Using automation tools/APIs
- Fake being a user (people can see your history)
- Having a bad / impersonal persona.
Using OGTool for Reddit
Our software helps you:
- Find relevant posts - Discover opportunities in your industry
- Generate authentic responses - Create comments in your voice/expertise
- Save time - Streamline the process of finding and responding to posts
- Scale effectively - Hand off to team members while maintaining quality
You will manually copy and paste responses to Reddit - no auto-posting for maximum safety and authenticity.
Ready to Get Started?
Reddit marketing works when done authentically and consistently. Focus on being genuinely helpful, and the business results will follow naturally.
Need help finding relevant posts and generating responses? Our software finds the right conversations for your startup and helps you respond in a way that sounds like you.
Reddit communities value authentic contribution over promotion. Always prioritize helping people over selling.